User Centric Tech Processes

• Dont separate digital inclusion in design for users
• Ask "do people even want to do this?" when creating an app/platform.
• Understanding user needs and what they are using right now (and not using).
• Acknowledge what cant be done through tech.
• Prototyping - many different levels, from start to finish
• Start with the goal. (What is it?).
• User testing (+observing this)
• self testing, understanding your skill level
• ERR on simplicity.
• Figure out, document, articulate what the literal things are that want to accomplish.
• Relationship with users are the beginning of design for users.
• Remember before you were here you were a user.
• Watch people use you tool.
  • have them talk through
    • what they are doing
    • they're seeing
    • they miss

Questions

• What do you want to do?
• how would it help your work?
• When you are hiring a techie or a designer

Beware

• What is the simplest/ cheapest way to solve this problem?
• manage expectations of changes later
• You can always add more later
• dont do/ build everything at once
• validate simple ideasfirst
• get a second opinion.
• When you do custom you need a plenup.
• think about total cost over long term.