Social media: How to grow in social networks
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Non-profit goals for using social media
- Policy advocacy (signing petitions etc)
- Engaging community via conversations that impact community
- Raising awareness of issues / Sharing information
- Fundraising
Challenges to consider
- What is the return of social media? How does social media create Impact?
- What are the outcomes we want to see by using social media?
- Social media is corporate driven; advertisement
- Social media management might not be staff interests; would rather be physically interacting with community
- How much of the social media interaction might translate to bodies on ground (at events)? SM used as tool to organize.
Recommendations
- Search/ Google “best practices of fundraising using social media”
- Use facebook to engage volunteers; run volunteer days / tag people on photos so that it is viewable by their friends
- Use Twitter to reach corporate donors; thank/ tag publicly
- Use facebook url to connect and post on Twitter; can be tracked & measured on Facebook to see engagement
- Thank followers/ supporters publicly
- Use corporate best practices if they work, branding with logo etc
- Use graphics on Facebook… really popular; increases engagement (likes & comments); broadens scope more followers because people are sharing
Who is the giving community? How can your social media audience be donors?
Give ownership to community
- Give people opportunity by asking them
- Tell donors what they are giving to
- Make it EASY! Don’t make it too much work. 1 step vs 5 steps
- Make it attractive
- Memes really attractive with bitly link; some organizations have experienced that donation links are NOT too popular on/from Facebook
- Follow-up with personalized thank you written and verbal; calls via calling tree really affective
- Resource Raising vs Fund Raising: Resource Raising can be volunteer time or in kind donations that increase capacity and infrastructure of organization; non-cash support can be quantified
- Facebook good for engaging people to “take another step”
- Get/Share information such as reading an article
- Take an action on emergency
- Sign Petitions (3rd highest action); then users tweet about it or share it