How to prepare and support folks in adopting new tools and practices Fresno 2018
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- Prosci.org - have great framework
- Awareness - aware of need for change
- Desire to participate
- Knowledge of how to change
- Ability to do it (time, leadership buy-in)
- Reinforcement - how to make change stick
Will take longer at first, then better
Three phases: Prepare, Enact, Maintain
Peer champion - tell people:
- "You are our champion of this area."
- "We have an important role for you to play."