How to prepare and support folks in adopting new tools and practices Fresno 2018

Change Management

• Prosci.org - have great framework
• ADKAR:
  • Awareness - aware of need for change
  • Desire to participate
  • Knowledge of how to change
  • Ability to do it (time, leadership buy-in)
  • Reinforcement - how to make change stick

Will take longer at first, then better

Three phases: Prepare, Enact, Maintain

Peer champion - tell people:

• "You are our champion of this area."

or

• "We have an important role for you to play."